Specialty Surgery Center of CNY

PATIENT RIGHTS AND RESPONSIBILITIES

 

The patient has the right:

• To be treated with courtesy, respect, and consideration with appreciation of his or her individual dignity and with protection and provision of personal privacy as appropriate

• To an environment that is respectful, safe and secure for self/person and property without being subjected to discrimination or reprisal

• To confidentiality of information gathered during treatment

• To prompt and reasonable response to questions and requests

• To know who is providing and is responsible for his or her care and their credentials

• To know what patient support services are available, including whether an interpreter is available if he or she does not speak English

• To know what rules and regulations apply to his or her conduct

• To be given by the health care provider information concerning diagnosis, planned course of treatment, alternatives, risks, and prognosis.

• To refuse treatment, except as otherwise provided by law

• To be given, upon request, full information and necessary counseling on the availability of known financial resources for his or her care

• To know upon request and in advance of treatment, whether the health care provider or health care Facility accepts their Advance Directives

• To receive upon request, prior to treatment, a reasonable estimate of charges for medical care

• To receive a copy of reasonably clear and understandable, itemized bill and, upon request, to have charges explained

• To receive impartial access to medical treatment or accommodations, regardless of race, national origin, religion, physical handicap, or source of payment

• To change their healthcare provider if other qualified providers are available

• To receive treatment for any emergency medical condition that will deteriorate from failure to provide treatment

• To know if medical treatment is for purposes of experimental/research and to give his or her consent or refusal to participate in such experimental research

• To make informed decisions regarding his or her care

• To be fully informed about a treatment or procedure and the expected outcome before it is performed

• To approve or refuse their release of confidential disclosures and records, except when release is required by law

• To express grievances regarding their treatment or care that is or fails to be furnished or regarding any violation of his or her rights.   

• To express a grievance, the patient may contact the facility by telephone at 315-451-6911 or write a letter to Specialty Surgery Center of CNY, 225 Greenfield Parkway, Suite 105, Liverpool, NY   13088.  For New York State complaints, you may contact the Department of Health at 800-804-5447. The Office of the Medicare Ombudsman website is http://www.medicare.gov/claims-and-appeals/medicare-rights/get-help/ombudsman.html

• To participate in all aspects of health care decisions, unless contraindicated for medical reasons

• To appropriate assessment and management of pain

• To be free from all forms of abuse or harassment

 

A patient is responsible:

• For providing to the health care provider, to the best of his or her knowledge, accurate and complete information about present complaints, past illnesses, hospitalizations, medications including over-the-counter products and other dietary supplements, allergies and sensitivities and other matters relating to his or her health

• For having a responsible adult to transport him or her home from the facility and to remain with him or her for 24 hours

• For reporting unexpected changes in his or her condition to the health care provider

• For reporting to the healthcare provider whether he or she comprehends a contemplated course of action and what is expected of him or her

• For following the treatment plan prescribed/recommended by the health care provider and participate in his or her care

• For keeping appointments and when he or she is unable to do so for any reason, for notifying the Facility

• For his or her actions if he or she refuses treatment or does not follow the health care provider's instructions

• For assuring that the financial obligations of his or her health care are fulfilled as promptly as possible

• For accepting personal financial responsibility for any charges not covered by his or her insurance

• For following Facility rules and regulations affecting patient care and conduct

• For consideration and respect of the facility, health care professionals and staff, other patients and property

• For informing his or her provider of any living will, medical power of attorney or other directive that could affect care.